Your card or bank account on file acts as a guarantee of payment.

You are welcome to pay your account prior to the processing date each fortnight via the Customer Portal, in person by cash or via bank transfer. Any balance remaining on the processing date will be charged to your card on file.

If you prefer to make less frequent payments or pay a larger amount in one go to get ahead this can be done by any of the methods above. Your account will be in credit and each fortnight as tuition is applied your credit will be used to offset the charges. Ask our customer service team for details.

Our Participation Agreement contains all the information you need to know about your enrolment at Skylark Sports. We appreciate you taking the time to read and understand the information contained, and encourage you to refer back to it regularly. You can find our Participation Agreement and other policies here.

New environments can be daunting, even for children who are normally very confident. We know that the first few times your child comes to Skylark they may feel worried or nervous about joining in. Our coaches and shift supervisors will do everything they can to help them engage in the program and support them to join the class. For some children, this may take a few moments. For some children it may take several weeks before they feel comfortable enough to join in. Each child is an individual, and we want them to feel comfortable. We will work together with the caregiver to meet the child’s needs and help them find the confidence to give it a go.

Skylark Sports is affiliated with Gymnastics Australia and Gymnastics Victoria. Each member is required to pay the Gymnastics Australia membership fee. This fee is charged once per calendar year and is collected by Skylark Sports, and paid to Gymnastics Victoria on your behalf.

This registration provides an assurance that you are participating with an affiliated club for which there are high standards of qualification and compliance. Further information about club affiliation can be found here https://vic.gymnastics.org.au/members-clubs/affiliation 

All registered members are covered through Honan Insurance Group for personal injury. You can view the policy documents and what is covered on the Honan Insurance Group website. Should you need to make a claim, it must be lodged within 30 days of the injury. You can find the claims form here.

Our phones are not always attended during class time so if you are running late and cannot get through, please do not worry. A staff member will wait with a child until they are collected. If you are more than ten minutes late, we will call you to make sure everything is ok.

Our phone number is 9544 8008.

We are actively following the directions of the Department of Health and Human Services (alongside our governing bodies Gymnastics Victoria and Gymnastics Australia) with regards to operational guidelines during the COVID-19 pandemic. As an indoor sporting venue, we are subject to rules, regulations, and limitations in how we operate. We all have a personal responsibility to stop the spread of illness and together we can play our part to keep the community safe. Guidelines are constantly changing and will be communicated to all members as required.

Please do not send participants if they are feeling unwell or if they have been advised to isolate themselves by the authorities.

In the event of a lockdown or forced closure, credits will be applied for any classes cancelled that have already been paid for and billing will be paused. Your place is held in the class until we can reopen, at which time billing will recommence. If you decide to end your enrolment, please email us so we can refund any tuition held in credit.

Our current COVID Safety Plan can be found on our Member Document’s page.

You are welcome to take photos of your child, but we ask that you respect the rights of other individuals and not capture other children in your photos or videos without explicit permission. 

Social sharing: Use the hashtag #skylarksports when you post your photos on Facebook or Instagram for a chance to get them featured on Skylark socials. 

Spectators are welcome at Skylark Sports, subject to current public health density limits. Spectators are not allowed to enter the gym space, except in parent participation classes.

Parents/guardians of children aged 5 years and over do not need to remain onsite during class. We will call you if there is a need to get in touch during class.

Should you no longer be able to continue with your class simply let our Customer Care Team know or notify us via email and we will communicate what date your enrolment will end. Remember that you only commit to a fortnight at a time, as billing is for two weeks in advance.

We will not issue refunds for payment already received, but you are welcome to attend through this notice period. Upon cancellation your card details will be removed from our system and any unused make-up tokens will be forfeited.
Squad athletes - we require one month notice to end a competitive enrolment.

Skylark Sports offers each member two weeks of tuition pause each calendar year. This can be used at any time, either one week at a time or in one two-week block. 

Seven days written notice must be given to utilise an enrolment pause. A credit will be applied to your account for the requested period. Enrolment pauses cannot be requested after the fact. 

We do offer unlimited make-ups, so please refer to our make-up policy. 

We want your child to enjoy the benefits of our programs so if you are away, your child is ill, or you simply can’t make it to your class we offer unlimited make-up classes. When a class is missed a make-up token is generated on your account so you can take an additional class at another time.

It is important to understand that your tuition pays for your place in the class, regardless of attendance. Our costs do not change if you do not attend. Makeup classes are offered as a benefit to our families to ensure that you can make the most of your membership. Make-up tokens do not have a monetary value, and cannot be exchanged for credit, transferred to other students, or used once an enrolment ends. Make-up tokens expire 365 days after issue.

Booking a make-up: Make-up classes must be booked in advance through the Customer Portal or through our customer service team. Make-up classes cannot be booked more than 3 days in advance as they can only be booked where a space exists.

Yes! Only the first child pays full fare. A 10% sibling discount is applied to the lesser tuition. 

Please note that sibling discounts are not offered in our squad program.

Absolutely! If you would like to enrol in more than one class per week there is a 10% discount on your second class!