Can we try a class before we commit?
Yes. Every new child is welcome to one free trial class. Trials can only be booked where a place exists, so it’s worth booking early. After your trial you have three days to secure the ongoing place, and your enrolment starts at the next class – we can’t hold a place beyond that, so please only book a trial when you’re ready to enrol if you like it.
How do I enrol, and can we join partway through the year?
You can enrol through our online Customer Portal, or call us on 9544 8008 and we’ll do it with you. To finalise the enrolment you’ll add a payment method to your portal account. You’re welcome to join at any time of year, as long as there’s a place in a suitable class. If the class you want is full, join the waitlist – we’ll notify you by email and SMS when a place opens and you’ll have 24 hours to accept it.
How much does it cost, and how does payment work?
Tuition depends on the program, class length and centre – current prices are on our Mount Waverley and Lynbrook enrolment pages, and you’ll see the exact fee before you confirm a booking. Payment is direct debited fortnightly, and you’re only charged for the classes actually scheduled in that fortnight. Only the first child in a family pays full tuition: a 10% sibling discount applies to the lesser tuition, and there’s a 10% discount on a second class per week. There’s also an annual Athlete Registration Fee that covers your child’s participant insurance.
What happens if we miss a class?
Let us know through the Customer Portal at least 30 minutes before the class starts and we’ll issue a make-up token once the roll is marked. You can use that token to book into another class where there’s space, and tokens are valid for 365 days. Your tuition pays for your child’s place regardless of attendance, so make-ups are how we make sure you still get the value of your membership.
Can we take a break, and how do I end our enrolment?
Every member can pause tuition for two weeks per calendar year, with seven days’ written notice. To finish up, just email our Customer Care Team and we’ll confirm your end date – because we bill a fortnight in advance, that’s the extent of your commitment, and your child is welcome to keep attending through the notice period. For longer breaks, we can end the enrolment and place you at the top of the waiting list so you have the best chance of returning to the same class.
Can I stay and watch?
Yes. Parents, guardians, siblings and known spectators are welcome to watch from our viewing areas. Only participants and staff go onto the gym floor, unless it’s a parent-participation class. If your child is 5 or older you don’t need to stay onsite – if we need you, we’ll call.
What should my child wear and bring?
Comfortable clothing that won’t fall over their head when they go upside down, bare feet, and a labelled drink bottle. The one exception is Ninja at Mount Waverley, where soft-soled runners are required. No uniform is needed for our recreational classes – leotards, t-shirts and jumpers are available through the Customer Portal if you’d like them.
How big are the classes?
Our recreational classes have a maximum ratio of 8 children per coach. This allows our coaches to provide plenty of individual support while keeping classes fun, engaging and active.
Where are your gyms, and which programs run where?
We have two centres: Mount Waverley at 23 Hardner Road and Lynbrook at 7 Raylee Place. Most programs run at both. Soft Play, TumblePro and NinjaPro run at Mount Waverley only, and our competitive Acrobatics program runs from a third site at Unit 4, 21-35 Ricketts Road, Mount Waverley.
Where do I find your policies?
Everything is in our 2026 Participation Agreement on the Docs and Policies page – enrolment, billing, absences, drop-off and collection, photos, child safety and more. It’s the one document to read, and it’s kept current. You’ll also find our billing schedule, Heat Policy, Child Safety Commitment Statement and Member Protection Policy there.
